Questions people ask us first

Many health benefit plans cover counselling from a registered psychologist. We offer direct billing through most providers. Depending on your individual coverage, some cover a percentage or a cap, while others cover 100%. Each plan is different. We recommend confirming your coverage and any annual maximum with your provider before your first session.

Fit matters more than almost anything else in therapy, which is why we offer a complimentary 15-minute consultation. Use it to share what you are hoping to work on and to get a feel for how the therapist responds. If the approach is not the right match, we would rather help you find one that is.

The first session covers informed consent, the limits of confidentiality, and a few administrative details. From there, it starts the process of building rapport, exploring your story, and establishing goals. You set the pace — there is no expectation that you arrive with everything figured out.

Our two primary approaches are Dialectical Behaviour Therapy (DBT), which focuses on mindfulness, emotional regulation, interpersonal effectiveness, and distress tolerance, and Cognitive Behavioural Therapy (CBT), which addresses unhelpful thought patterns and the behaviours that follow from them. Treatment plans are customised to each client rather than applied from a template. Accelerated Resolution Therapy (ART) is also available.

It depends entirely on what you are working through and what you want out of it. Some clients come for a focused handful of sessions around a specific issue; others stay longer for deeper work. We review progress with you regularly so the decision is always a shared one.

Yes. What you share in session is confidential and protected by professional standards and Alberta law. There are a small number of legal exceptions — such as risk of serious harm to yourself or another person, suspected abuse or neglect of a child, or a court order — and your therapist will walk you through all of them in your first session.

Therapists are licensed professionals who diagnose and treat mental health disorders, and their work often includes addressing past experiences and trauma. Coaches concentrate on the present and the future — goal setting, performance, and personal development. If what you need is treatment for a mental health concern, therapy is the right starting point.

Coaching is not covered by insurance and we cannot direct bill for it. Individual plans do vary, so it is worth a quick call to your provider if you are unsure.

The first session covers confidentiality and a few housekeeping details, then moves into discussing expectations, establishing goals, and working towards a first small goal. You should leave with something concrete to act on.

Yes. Use the free 15-minute consultation to discuss your goals and get to know the coach before you commit to anything.

Booking is handled through our secure Jane portal, available 24/7. You can also call or email us and we will find a time that works. New clients are welcome to start with the free 15-minute consultation.

We ask for 24 hours notice to cancel or reschedule. Late cancellations and missed appointments may be charged the full session fee, since the time is held exclusively for you.

Yes. We run until 8:00 pm on Tuesdays and Thursdays. We also open at 8:00 am every weekday, and Saturday mornings are available from 9:00 am to noon.

No referral is required to see a psychologist in Alberta. If your extended health plan requires one for reimbursement, check with your provider.